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panel of ombudsmen

Our ombudsmen make final decisions in the cases that our adjudicators have not been able to resolve more informally, earlier in our dispute-resolution process. Appointments to the panel of ombudsmen are made under paragraphs 4 and 5 of schedule 17 of the Financial Services and Markets Act 2000.

Caroline Wayman
chief executive & chief ombudsman

appointed July 2014

career history

  • principal ombudsman, Financial Ombudsman Service
  • adjudicator, Insurance Ombudsman Bureau
  • non-practising barrister

Yvette Bannister
lead ombudsman – public law and legal

appointed March 2012

career history

  • deputy general counsel, Financial Ombudsman Service
  • assistant director, the Office of the Investment Ombudsman
  • solicitor, private practice

David Millington
lead ombudsman – general casework

appointed June 2011

career history

  • ombudsman, Financial Ombudsman Service
  • adjudicator, Office of the Banking Ombudsman
  • head of customer relations, Midland Bank (now HSBC)

Caroline Mitchell
lead ombudsman – insurance, investment and mortgages

appointed January 2005

career history

  • ombudsman, Financial Ombudsman Service
  • member, Police Complaints Authority
  • senior assistant, Insurance Ombudsman Bureau

David Thomas
lead ombudsman – strategy

appointed December 1999

career history

  • interim chief ombudsman,
    November 2009 to March 2010
  • ombudsman, Office of the Banking Ombudsman
  • solicitor, private practice

Richard Thompson
lead ombudsman – payment protection insurance (PPI)

appointed June 2011

career history

  • ombudsman, Financial Ombudsman Service
  • head of consumer enforcement, Ofcom
  • competition policy manager, Oftel

Richard West
lead ombudsman – banking & credit and rules & jurisdiction

appointed June 2011

career history

  • ombudsman, Financial Ombudsman Service
  • adjudicator, Financial Ombudsman Service
  • solicitor, private practice

Paul Whiteing
lead ombudsman

appointed May 2014

career history

  • chief executive and board member, PhonepayPlus
  • director of policy & innovation, PhonepayPlus
  • deputy director of policy & external affairs, PhonepayPlus

Carole Auchterlonie
managing ombudsman – payment protection insurance (PPI)

appointed April 2014

career history

  • ombudsman, Financial Ombudsman Service
  • director of outcomes and learning, Parliamentary and Health Service Ombudsman
  • director of health investigations, Parliamentary and Health Service Ombudsman

Nathan Horner
managing ombudsman – payment protection insurance (PPI)

appointed April 2014

career history

  • assistant director, Financial Ombudsman Service
  • head of casework teams, Financial Ombudsman Service
  • investment supervision analyst, Personal Investment Authority

Clare Mortimer
managing ombudsman – general casework

appointed April 2014

career history

  • ombudsman, Financial Ombudsman Service
  • casework manager, Financial Ombudsman Service
  • deputy complaints manager, Office of the Banking Ombudsman

Charlie Sweeney
managing ombudsman – payment protection insurance (PPI)

appointed April 2013

career history

  • ombudsman, Financial Ombudsman Service
  • adjudicator, Financial Ombudsman Service
  • compliance auditor at an independent financial advisory firm

Sue Wrigley
managing ombudsman – payment protection insurance (PPI)

appointed June 2011

career history

  • ombudsman, Financial Ombudsman Service
  • assistant director, Office for the Supervision of Solicitors
  • solicitor, private practice

our ombudsmen

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Tope Adeyemi, ombudsman

appointed April 2014

career history

  • case presenter, Association of Chartered Certified Accountants
  • barrister, Nursing and Midwifery Council
  • barrister, 5 Pump Court Chambers

Susie Alegre, ombudsman

appointed April 2013

career history

  • attaché, Accountability and Governance - European Union Delegation to Uganda
  • international legal consultant for various agencies including Centre for European Policy Studies, United Nations and the Foreign & Commonwealth Office
  • anti-terrorism adviser - Office for Democratic Institutions and Human Rights

Janine Allen, ombudsman

appointed January 2014

career history 

  • partner, Gateley LLP
  • partner, Halliwells LLP
  • head of litigation, Chaffe Street

Claire Allison, ombudsman

appointed March 2012

career history

  • team manager at the Financial Ombudsman Service
  • customer liaison representative at TD Waterhouse UK

Emma Ali-Noor, ombudsman

appointed May 2013

career history

  • barrister, 18 Red Lion Court
  • barrister, 3 Temple Gardens
  • barrister, not-for-profit sector

Jane Archer, ombudsman

appointed January 2014

career history

  • executive director, London First
  • associate director, Macquarie Bank Group 
  • analyst, Bank of England

David Ashley, ombudsman

appointed May 2010

career history

  • adjudicator, Financial Ombudsman Service
  • financial representative, Britannic Assurance

Nicolas Atkinson, ombudsman

appointed February 2012

career history

  • solicitor, Clifford Chance
  • trustee for the Disability Coalition for Tower Hamlets
  • trustee for the Muscular Dystrophy Campaign

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Charles Bacon, ombudsman

appointed February 2012

career history

  • senior legal manager, Nationwide Building Society
  • partner at Fergus Houghton & Co
  • solicitor at Daw Roberts & Andrew and Clark Willmott & Clarke

Timothy Bailey, ombudsman

appointed July 2012

career history

  • scrutiny manager, Council for Healthcare Regulatory Excellence
  • stations and depots policy and casework manager, Office of Rail Regulation
  • head of referrals, The Standards Board for England

Hilary Bainbridge, ombudsman

appointed July 2011

career history

  • ombudsman for the Waterways Ombudsman scheme
  • roles with the Office of the Parliamentary and Health Service Ombudsman and the Mental Health Act Commission

Clair Bantin, ombudsman

appointed September 2012

career history

  • head of scrutiny, Royal Borough of Kensington and Chelsea
  • scrutiny and civic manager, London Borough of Barking and Dagenham
  • overview and scrutiny officer, London Borough of Hackney

Louise Bardell, ombudsman

appointed October 2013

career history

  • head of group credit regulatory and Reporting, Lloyds Banking Group
  • senior manager, Lloyds Banking Group
  • senior credit analyst, Lloyds Banking Group

Greg Barham, ombudsman

appointed January 2008

career history

  • assistant casework manager, Financial Ombudsman Service
  • insurance claims negotiator, Claims and Recoveries Bureau ltd

Ros Barnett, ombudsman

appointed November 2012

career history

  • senior commercial property solicitor, Devonshires Solicitors

  • partner, Barnett Sampson Solicitors

Derry Baxter, ombudsman

appointed November 2004

career history

  • adjudicator, Financial Ombudsman Service & Personal Investment Authority Ombudsman Bureau
  • compliance technician, Century Life plc
  • financial consultant, Nationwide Building Society

Phillip Berechree, ombudsman

appointed January 2014

career history

  • independent management consultant and workplace mediator, various public sector organisations
  • programme manager and caldicott guardian, City of Westminster
  • head of joint commissioning for workforce and provider development, Adult and Children’s Services in Westminster

Jim Biles, ombudsman

appointed March 2012

career history

  • casework adviser, Financial Ombudsman Service
  • financial adviser, Pearl Assurance and Colonial

David Bird, ombudsman

appointed June 2011

career history

  • casework manager, Financial Ombudsman Service
  • compliance officer, Co-op Bank Financial Adviser

Paul Bishop, ombudsman

appointed July 2013

career history

  • senior business relationship manager, Barking and Dagenham Enterprise
  • government advisor, The Enterprise Advisor Service
  • director, Project Fullemploy London

Angela Black, ombudsman

appointed July 2013

career history

  • legal assessor, Medical Practitioners’ Tribunal Service
  • first-tier tribunal judge, Immigration & Asylum Chamber
  • parking and traffic adjudicator
  • solicitor, private practice

Graham Booth, ombudsman

appointed June 2011

career history

  • casework adviser, Financial Ombudsman Service
  • adjudicator, Financial Ombudsman Service
  • complaint handler, Norwich Union (now Aviva)

Emma Boothroyd, ombudsman

appointed April 2012

career history

  • adjudicator, Solicitors Regulation Authority
  • adjudicator, Legal Complaints Service
  • practice standards adviser, The Law Society
  • solicitor, Goldstones Solicitors

Michelle Boundy, ombudsman

appointed January 2014

career history

  • chief executive, SurreySave Credit Union
  • senior organisational development consultant, London Borough of Hammersmith and Fulham
  • strategic efficiency manager, London Borough of Hammersmith and Fulham

Cathy Bovan, ombudsman

appointed July 2011

career history

  • team manager at the Financial Ombudsman Service

  • management roles at Alliance and Leicester

Gemma Bowen, ombudsman

appointed July 2013

career history

  • dispute resolution solicitor, Insight Law LLP
  • head of consumer focus investigations, Consumer Focus
  • consultant solicitor, Hek Jones Solicitors

Mike Boyall, ombudsman

appointed July 2002

career history

  • deputy director, Department for Trade and Industry
  • official receiver, Insolvency Service
  • investigator/auditor, Audit Commission & Serious Fraud Office

Roxy Boyce, ombudsman

appointed May 2012

career history

  • regional director at the Care Quality Commission
  • head of planning, business and performance management, Healthcare Commission
  • director of service modernisation, Mid Essex Health Authority

Sarah Brooks, ombudsman

appointed November 2012

career history

  • director of financial services policy, Consumer Focus

  • acting director of policy, Consumer Focus

  • head of Post Office network policy, Postwatch

Colin Brown, ombudsman

appointed May 2012

career history

  • director of markets and projects, Office of Fair Trading
  • chairman, Financial Services Consumer Panel
  • deputy director of research, Consumers' Association

June Brown, ombudsman

appointed February 2010

career history

  • independent assessor, Student Loans Company
  • investigator, Parliamentary & Health Service Ombudsman
  • schools adjudicator, Department for Children, Schools and Families

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Edward Callaghan, ombudsman

appointed November 2012

career history

  • partner, Mills & Reeve Solicitors

  • member of the Chartered Institute of Arbitrators

Sarah Carter, ombudsman

appointed October 2013

career history

  • senior compliance advisor, Commerzbank AG
  • SVP senior audit manager, Bank of America Merrill Lynch
  • supervisor, Financial Services Authority

Nigel Cates, ombudsman

appointed November 2012

career history

  • director, Goods and Consumer Group – Office of Fair Trading
  • deputy director, head of regulation and enforcement, Consumer Credit Group, Office of Fair Trading
  • head of risk and competence, Consumer Credit Group, Office of Fair Trading

Silas Catling, ombudsman

appointed October 2013

career history

  • ombudsman, Legal Ombudsman
  • head of dispute resolution, Legal Services Commission
  • solicitor, private practice

Julia Chapman, ombudsman

appointed June 2011

career history

  • adjudicator, Financial Ombudsman Service
  • branch manager, Britannia Building Society
  • team leader, Charcol Online

Jo Chilvers, ombudsman

appointed October 2013

career history

  • justice consultant, UK and European government departments, probation services and the European Commission
  • specialist panel member of the Criminal Injuries Compensation Awards Tribunal
  • performance improvement manager, National Offender Management Service

Julia Chittenden, ombudsman

appointed February 2012

career history

  • lawyer, Independent Police Complaints Commission
  • barrister, Becket Chambers
  • paralegal, Allen & Overy

Carole Clark, ombudsman

appointed May 2013

career history

  • customer care & complaints manager, Islington Council
  • adjudicator, Tenancy Dispute Service
  • corporate complaints officer, Islington Council

Heather Clayton, ombudsman

appointed July 2011

career history

  • senior director at the Office of Fair Trading

  • lead ombudsman at the Financial Ombudsman Service
  • director of investigations at Ofcom

Melissa Collett, ombudsman

appointed December 2004

career history

  • solicitor, Lovells
  • assistant legal counsel, ACE Insurance
  • assistant corporate lawyer, Aviva plc

Juliet Collins, ombudsman

appointed July 2013

career history

  • advisory lawyer, Treasury Solicitor’s Department
  • advisory lawyer, Department for Environment, Food and Rural Affairs
  • professional support lawyer, Denton Wilde Sapte

Laura Colman, ombudsman

appointed February 2013

career history

  • adjudicator, Financial Ombudsman Service
  • complaints handler, financial services sector

Rebecca Connelley, ombudsman

appointed March 2010

career history

  • head of partnerships, RSA Insurance
  • commercial director, GE Money EMEA
  • client director, GE Consumer Finance UK

Peter Cook, ombudsman

appointed May 2012

career history

  • relationship manager, Financial Ombudsman Service
  • adjudicator, Financial Ombudsman Service
  • management roles at Halifax PLC

Stephen Cooper, ombudsman

appointed March 2010

career history

  • founding partner, Coopers Solicitors
  • partner, Capsticks Solicitors
  • solicitor, Barry Lewis Solicitors

Terry Connor, ombudsman

appointed September 2013

career history

  • senior independent director, Henderson Private Equity Trust plc
  • independent member of the Hertfordshire Police Authority
  • independent member of the Legal Services Board
  • non executive director, Financial Services Compensation Scheme Ltd

Zoe Copley, ombudsman

appointed November 2012

career history

  • founder and executive coach, Spring to Mind Coaching

  • lawyer, HMRC Solicitor’s Office

  • senior manager, Deloitte & Touche LLP

Jonathan Coppin, ombudsman

appointed October 2013

career history

  • non-executive director, Metalysis Limited
  • head of UK Corporate, Hogan & Hartson LLP
  • partner, Shearman and Sterling LLP
  • partner, Norton Rose LLP

Ross Crawley, ombudsman

appointed October 2013

career history

  • non-executive director and standing counsel, Horizon Care Group
  • barrister, Middle Temple Lane Chambers
  • barrister, 4 Breams Buildings        

Alison Cribbs, ombudsman

appointed January 2014

career history

  • partner, Sacker and Partners LLP
  • solicitor, Rowe and Maw

Michael Crewe, ombudsman

appointed July 2011

career history

  • business adviser for the Competition Commission
  • independent member of the Parole Board
  • senior management roles at Barclays Bank

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Paul Daniel, ombudsman

appointed January 2009

career history

  • team manager, Financial Ombudsman Service
  • adjudicator, Financial Ombudsman Service

Kim Davenport, ombudsman

appointed December 2010

career history

  • complaints manager, Mercer
  • senior complaints officer, AXA Sun Life

Andrew Davies, ombudsman

appointed July 2013

career history

  • senior manager, The Audit Commission
  • chief executive, CDHA (now part of Hyde Group)
  • area manager, The Housing Corporation

Elizabeth Dawes, ombudsman

appointed February 2010

career history

  • senior policy manager, Barclays Wealth
  • compliance manager, Barclays Stockbrokers
  • compliance manager, NatWest Stockbrokers

Karen Dennis-Barry, ombudsman

appointed March 2014

career history

  • children's complaints & access to records service manager, Lewisham Council
  • caseworker, Legal Aid Board
  • legal assistant, HM Customs & Excise Drugs Prosecution & Enforcement Service

Simon Dibble, ombudsman

appointed June 2011

career history

  • casework adviser, Financial Ombudsman Service
  • financial adviser, Bank of Scotland Investment Service
  • solicitor, private practice

Katie Doran, ombudsman

appointed May 2012

career history

  • head of clinical governance, Moorfields Eye Hospital
  • governance and performance manager, Berkshire East Primary Care Trust
  • governance project manager, Wandsworth Primary Care Trust

Paul Doyle, ombudsman

appointed January 2014

career history

  • fee paid judge of the First Tier Tribunal, Social Entitlement Chamber
  • fee paid judge of the First Tier Tribunal, Immigration & Asylum Chamber
  • convenor, Mental Health Tribunal for Scotland

Rona Doyle, ombudsman

appointed June 2011

career history

  • sole practitioner solicitor (life & disability insurance)
  • insurance partner, Browne Jacobson Solicitors
  • partner, Davies Lavery Solicitors

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Rachel Ellis, ombudsman

appointed January 2014

career history

  • barrister, Nursing and Midwifery Council

  • barrister, 187 Fleet Street

  • paralegal, Edward Fail Bradshaw & Waterson Solicitors

Susan Ewins, ombudsman

appointed February 2012

career history

  • senior manager, investigations and quality assurance, Healthcare Commission
  • head of casework, the Disability Rights Commission
  • manager and senior investigator, Commission for Racial Equality

 

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Paul Featherstone, ombudsman

appointed February 2012

career history

  • senior associate at the Financial Services Authority

  • adjudicator at the Financial Ombudsman Service

Jan Ferrari, ombudsman

appointed May 2013

career history

  • national partnership manager, Money Advice Service
  • regional manager, Financial Services Authority
  • assistant director, Money Advice Trust

Reidy Flynn, ombudsman

appointed April 2000

career history

  • ombudsman, Insurance Ombudsman Bureau
  • barrister, private practice
  • editor, All England Law Reports

Laura Forster, ombudsman

appointed October 2013

career history

  • lawyer, HM Treasury
  • lawyer, Home Office
  • lawyer, Department for Culture, Media and Sport
  • associate solicitor, Slaughter and May

Liz Forbes, ombudsman

appointed April 2013

career history

  • head of case management/investigations, Nursing and Midwifery Council
  • senior lawyer, Nursing and Midwifery Council
  • senior crown prosecutor, Crown Prosecution Service

Juliana Francis, ombudsman

appointed February 2005

career history

  • head of professional conduct, Association of Chartered Certified Accountants
  • solicitor, private practice


Andrew Fraser, ombudsman

appointed May 2012

career history

  • assistant director, UK Border Agency
  • deputy head of the transition team, Gambling Commission
  • senior VAT policy adviser, HMRC

Christine Fraser, ombudsman

appointed July 2013

career history

  • solicitor with a Local Authority, Governance and Regulatory background
  • clerk to the Trust, Governors and Council
  • head of Registration, Royal College of Veterinary Surgeons
  • practice Standards Adviser, The Law Society

Linda Freestone, ombudsman

appointed November 2012

career history

  • immigration judge, First Tier Tribunal (Immigration and Asylum) Chamber
  • deputy district judge, Magistrates Court
  • solicitor, Freestone Solicitors

Simon Furse, ombudsman

appointed April 2014

career history

  • change director, Department for Work & Pensions
  • finance director, The Pension Service
  • senior executive, Barclays Bank PLC

Geoffrey Futer, ombudsman

appointed December 2010

career history

  • adjudicator/casework adviser, Legal Complaints Service
  • senior solicitor, Tollers

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Jane Gallacher, ombudsman

appointed October 2013

career history

  • editor, Practical Law Company
  • senior professional support lawyer, Pinsent Masons LLP
  • associate solicitor, Farrer & Co

Christopher Gilbert, ombudsman

appointed April 2012

career history

  • practising as a Chartered Arbitrator and Mediator
  • partner, Steeles Solicitors
  • partner, Kester Cunningham John Solicitors

Rod Glyn-Thomas, ombudsman

appointed May 2013

career history

  • head of international complaints, Barclays
  • senior investigator, Office of the Complaints Commissioner
  • complaints officer, Financial Services Authority

Michael Goldberg, ombudsman

appointed November 2013

career history

  • senior associate, Kennedys Solicitors
  • partner, DAC Beachcroft Solicitors
  • associate, DAC Beachcroft Solicitors
  • solicitor, Blount Petre Kramer Solicitors

Joyce Gordon, ombudsman

appointed May 2012

career history

  • transformation management leader, Co-operative Banking Group
  • market analyst, Royal Mail
  • solicitor, Alsop Wilkinson, Eversheds, and Shoosmiths

Ivor Graham, ombudsman

appointed January 2014

career history

  • tax consultant, Organisation for Economic Co-operation and Development
  • deputy director, Customer Directorate, HM Revenue & Customs
  • technical and policy adviser, Business Tax Directorate, HM Revenue & Customs

Dawn Griffiths, ombudsman

appointed January 2008

career history

  • adjudicator, Financial Ombudsman Service
  • complaints handling in the consumer credit and independent financial advisory sectors

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Sean Hamilton, ombudsman

appointed December 2010

career history

  • public prosecutor, Public Prosecution Service (Northern Ireland)
  • solicitor, Central Service Agency
  • police constable, Metropolitan Police

Ross Hammond, ombudsman

appointed March 2014

career history

  • group company secretary/head of company secretarial services, The Company Warehouse
  • Trustee/Company Secretary, Chelmsford Cancer Charity
  • legal claims handler, Abbey Legal Protection Limited

Jonathan Hanton, ombudsman

appointed November 2013

career history

  • senior investigator, Office of the Banking Ombudsman in New Zealand
  • senior investigator, Charities Commission
  • research counsel to the chief district court judge

James Harris, ombudsman

appointed December 2010

career history

  • head of investigations, PhonepayPlus
  • contact centre supervisor, Pershing
  • customer services team leader, First Telecom

Carolyn Harwood, ombudsman

appointed May 2013

career history

  • legal counsel, Royal Bank of Scotland
  • senior associate, SNR Denton
  • solicitor, Minter Ellison Rudd Watts

Henrietta Hastings, ombudsman

appointed November 2013

career history

  • legal assistant on health related negligence claims and regulatory proceedings
  • independent healthcare mediator, NW London Regional Health Authority
  • head of legal services, Mind - National Association for Mental Health

Jarrod Hastings, ombudsman

appointed February 2010

career history

  • corporate counsel, BOC Group plc
  • general counsel, Garban-Intercapital plc
  • assistant corporate legal adviser, Guardian Royal Exchange plc

Kate Hennessey, ombudsman

appointed May 2012

career history

  • head of strategy, communications and corporate services at the Centre for the Protection of the National Infrastructure
  • senior civil servant, working in a range of roles relating to the protection of national security

Doug Hill, ombudsman

appointed May 2010

career history

  • adjudicator, Financial Ombudsman Service
  • case assessor, Barclays Life
  • team leader, Royal London

Richard Hill, ombudsman

appointed March 2012

career history

  • director of customer services at Wolverhampton City Council
  • director of customer focus at London Borough of Islington
  • a vice president at American Express
  • head of customer relations at British Airways

Jane Hingston, ombudsman

appointed April 2000

career history

  • member, professional conduct committee of the Bar Standards Board
  • lead ombudsman, Financial Ombudsman Service

Clare Hockney, ombudsman

appointed January 2014

career history

  • senior solicitor, Equality and Human Rights Commission
  • solicitor, Lees Lloyd Whitley Solicitors
  • solicitor, Cobbetts Solicitors

Charlotte Holland, ombudsman

appointed January 2014

career history

  • barrister, Lincoln House Chambers
  • fee paid judge of the First Tier Tribunal, Social Entitlement Chamber
  • member of the pupilage committee, Lincoln House Chambers

Mark Hollands, ombudsman

appointed February 2013

career history

  • lead adjudicator, Financial Ombudsman Service
  • adjudicator, Financial Ombudsman Service

Claire Hopkins, ombudsman

appointed January 2008

career history

  • adjudicator, Financial Ombudsman Service
  • complaints handling within the mortgage broking sector

Adrian Hudson, ombudsman

appointed December 2004

career history

  • senior actuary, Barclays Life Assurance Company Limited
  • pensions actuary, Commercial Union Life
  • assistant director and scheme actuary, Godwins Limited

Garry Hunter, ombudsman

appointed September 2012

career history

  • corporate policy lead and national partnership manager, Money Advice Service
  • regional manager, Financial Services Authority 
  • director London and South East, pfeg (Personal Finance Education Group)
  • regional development manager, Legal Services Commission

Chantelle Hurn, ombudsman

appointed February 2013

career history

  • adjudicator, Financial Ombudsman Service
  • broker service specialist, Edward Jones
  • broker consultant, Legal & General

Lâle Hussein-Doru, ombudsman

appointed July 2013

career history

  • associate solicitor advocate, Foskett Marr Gadsby & Head LLP
  • associate solicitor advocate, McClure Naismith LLP
  • senior associate solicitor advocate, Jacobs Allen Hammond
  • associate solicitor advocate/deputy head of insurance litigation team, Curwens LLP

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Michael Ingram, ombudsman

appointed November 2003

career history

  • adjudicator, Financial Ombudsman Service
  • solicitor, private practice

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Claire Jackson, ombudsman

appointed July 2013

career history

  • general adviser, Trafford Citizen’s Advice Centre
  • solicitor, Myerson Solicitors
  • partner, DAC Beachcroft

David Johnson, ombudsman

appointed October 2013

career history

  • associate andhead of employment law, Bolt Burdon Solicitors
  • partner and head of employment law & legal expenses insurance employment team, Curwens LLP
  • solicitor, Curwens LLP

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Colin Keegan, ombudsman

appointed June 2011

career history

  • deputy senior investigator, Independent Police Complaints Commission
  • investigator, Local Government Ombudsman
  • case investigator, Derbyshire Constabulary

James Kennard, ombudsman

appointed November 2013

career history

  • senior associate, Olswang LLP
  • solicitor, Johnson Stokes & Master

Rachael Kemp

appointed June 2014

career history

  • community care lawyer, London Borough of Brent
  • barrister
  • regulatory paralegal, Capsticks Solicitors LLP

Sharon Kerrison, ombudsman

appointed November 2013

career history

  • principal investigator, Australian Sports Anti-Doping Authority
  • principal investigator, Office of Police Integrity in Australia
  • inspector, Victorian Commission for Gambling Regulation

Belinda Knight, ombudsman

appointed January 2014

career history

  • lay member, Employment Tribunals
  • independent member for Police Misconduct Hearings
  • conducts independent investigations
  • disciplinary tribunal member, Bar Tribunals and Adjudication Service
  • independent member for HS2 Exceptional Hardship Scheme

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Mark Lancod, ombudsman

appointed July 2013

career history

  • trading standards fair trading officer, London Borough of Havering
  • visiting lecturer, The College of Law Moorgate
  • trainee solicitor, Lawrence Graham Solicitors

Ray Lawley, ombudsman

appointed February 2012

career history

  • solicitor at the Law Society
  • senior litigation solicitor, Bowerman and Partners

Laura Layfield, ombudsman

appointed February 2013

career history

  • technical writer, Financial Ombudsman Service
  • trainee solicitor, Pinsent Masons LLP

Dianne Lawson, ombudsman

appointed January 2013

career history

  • head of international regulation, The Royal Institution of Chartered Surveyors
  • senior adviser, Legal Complaints Service
  • senior solicitor, Hewett & Co

Simon Leach, ombudsman

appointed September 2006

career history

  • adjudicator, Financial Ombudsman Service
  • assistant pensions manager, Blick Rothenberg
  • broker-consultant, Scottish Equitable

Ruth Lewis, ombudsman

appointed May 2010

career history

  • team manager, Financial Ombudsman Service
  • adjudicator, Financial Ombudsman Service
  • investor services executive, Gartmore Investment Ltd

Stephen Lilley, ombudsman

appointed April 2000

career history

  • senior executive, Insurance Ombudsman Bureau
  • underwriter, Lloyd's of London
  • assistant manager, insurance broker

Daniel Little, ombudsman

appointed February 2013

career history

  • lead adjudicator, Financial Ombudsman Service
  • team manager, Financial Ombudsman Service
  • adjudicator, Financial Ombudsman Service

Rosemary Lloyd, ombudsman

appointed April 2012

career history

  • senior solicitor, Equality and Human Rights Commission
  • senior solicitor at Addleshaw, Booth & Co Solicitors
  • solicitor, Hempsons Solicitors

Daniel Lucas, ombudsman

appointed July 2013

career history

  • senior litigation lawyer, Havant Borough Council

  • senior planning and litigation lawyer, Royal Borough of Windsor & Maidenhead

  • planning and litigation lawyer, Eastleigh Borough Council

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Alexander MacDonald, ombudsman

appointed May 2012

career history

  • team manager, Financial Ombudsman Service
  • adjudicator, Financial Ombudsman Service
  • assistant national customer services manager, Direct Line Insurance

Andrew Macnamara, ombudsman

appointed September 2012

career history

  • head of customer services, Tenet Group
  • project manager, Skipton Building Society
  • operations manager, Bradford & Bingley

Amrit Mangra, ombudsman

appointed November 2013

career history

  • senior lawyer, National Crime Agency
  • senior lawyer, Assets Recovery Agency
  • lawyer, Revenue and Customs Prosecutions Office

Daniel Martin, ombudsman

appointed April 2014

career history

  • senior policy advisor, The Royal British Legion
  • policy officer, Shelter
  • legal caseworker, Shelter

Eimear McAllister, ombudsman

appointed May 2013

career history

  • practice standards adviser, The Law Society
  • senior investigating officer, Office of the Legal Services Ombudsman
  • Barrister, private practice

Harriet McCarthy, ombudsman

appointed January 2009

career history

  • adjudicator, Financial Ombudsman Service
  • lawyer, private practice

Melanie McDonald, ombudsman

appointed January 2014

career history

  • barrister, No5 Chambers -London
  • senior lawyer, Nursing & Midwifery Council
  • barrister, No5 Chambers -Birmingham

Helen McKenna, ombudsman

appointed March 2014

career history

  • principal knowledge development lawyer, Berwin Leighton Paisner LLP
  • solicitor, Berwin Leighton Paisner LLP
  • solicitor, Herbert Smith LLP

Úna McKevitt, ombudsman

appointed March 2014

career history

  • senior vice president, SMBC Aviation Capital
  • vice president and counsel, Shannon Engine Support Limited
  • senior lawyer, McCann FitzGerald Solicitors

Michael McMahon, ombudsman

appointed March 2012

career history

  • HR manager at the Financial Ombudsman Service
  • trainer at the Financial Ombudsman Service

Gerard McManus, ombudsman

appointed November 2012

career history

  • consultant, Law Society of Northern Ireland
  • partner, McManus Kearney Solicitors
  • fellow of the Chartered Institute of Arbitration

Robyn McNamee, ombudsman

appointed May 2013

career history

  • head of legal services, The Sheriffs Office
  • solicitor, Callen Jones LLP
  • trainee solicitor, Callen Jones LLP

Naseem Malik, ombudsman

appointed January 2014

career history

  • former commissioner, Independent Police Complaints Commission
  • fitness to practise panel chair, Health & Care Professions Council
  • non-executive director of a NHS Foundation Trust

Doug Mansell, ombudsman

appointed November 2004

career history

  • adjudicator, Financial Ombudsman Service & Personal Investment Authority Ombudsman Bureau
  • administrator, Barney Wilkins & Howard Ltd
  • administrator, McHale Heaney Brokers Ltd

Kristina Mathews, ombudsman

appointed June 2011

career history

  • adjudicator, Financial Ombudsman Service
  • independent mortgage consultant
  • senior mortgage adviser, Cheltenham & Gloucester

Roy Mawford, ombudsman

appointed April 2012

career history

  • chief executive, Hastings Borough Council
  • director of planning, Cambridge University Hospital NHS Trust
  • corporate development director, South East Thames Regional Health Authority

Amanda Maycock, ombudsman

appointed January 2009

career history

  • adjudicator, Financial Ombudsman Service
  • deputy complaints manager, Office of the Banking Ombudsman
  • complaints officer, Solicitors Complaints Bureau

Siobhan McBride, ombudsman

appointed January 2014

career history

  • senior probation officer, London Probation Trust
  • senior policy advisor, Ministry of Justice
  • probation officer, London Probation Trust

Helen McKenna, ombudsman

appointed January 2014

career history

  • principal knowledge development lawyer, Berwin Leighton Paisner LLP
  • solicitor, Berwin Leighton Paisner LLP
  • solicitor, Herbert Smith LLP

Úna McKevitt, ombudsman

appointed January 2014

career history

  • senior vice president, SMBC Aviation Capital
  • vice president and counsel, Shannon Engine Support Limited
  • senior lawyer, McCann FitzGerald Solicitors

Andrew McQueen, ombudsman

appointed July 2013

career history

  • head of cards, Ulster Bank
  • head of merchant services, Ulster Bank
  • group accountant, Bairds Chemists

Janet Millington, ombudsman

appointed May 2010

career history

  • auditor, Financial Ombudsman Service
  • casework adviser and adjudicator, Financial Ombudsman Service
  • complaints handling in the credit card sector

Philip Miller, ombudsman

appointed May 2010

career history

  • adjudicator, Financial Ombudsman Service
  • manager, Barclays Life Assurance Company Ltd
  • technical officer, United Friendly Insurance Ltd

Roy Milne, ombudsman

appointed November 2003

career history

  • casework manager, Financial Ombudsman Service
  • case officer, National Provident Institution
  • case officer, Black Horse Financial Services

Gideon Moore, ombudsman

appointed June 2011

career history

  • casework adviser, Financial Ombudsman Service
  • adjudicator, Financial Ombudsman Service
  • case investigator, Marsh & McLennan Companies

Ashley More, ombudsman

appointed November 2012

career history

  • in-house solicitor and assistant director – Institute of Chartered Accountants of Scotland (ICAS)
  • solicitor - private practice

Helen Moye, ombudsman

appointed September 2012

career history

  • in-house legal counsel, private international investment group
  • lawyer - private practice 

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Ray Neighbour, ombudsman

appointed May 2010

career history

  • service review manager, Financial Ombudsman Service
  • assistant casework manager, Financial Ombudsman Service
  • adjudicator, Financial Ombudsman Service

John Norton, ombudsman

appointed November 2013

career history

  • ombudsman, Legal Ombudsman
  • legal services ombudsman
  • casework and customer service project manager, Independent Police Complaints Commission
  • regional head of casework and customer service, Independent Police Complaints Commission

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Claire O'Connor, ombudsman

appointed October 2006

career history

  • solicitor, DLA Piper
  • accountant, Ernst & Young

Geraldine O’Donnell, ombudsman

appointed July 2013

career history

  • fee paid tribunal judge, Social Entitlement Chambers
  • senior lecturer, Manchester Metropolitan University
  • consultant solicitor, Hague Lambert Solicitors
  • partner, Ralli Solicitors

Jan O'Leary, ombudsman

appointed May 2010

career history

  • adjudicator, Financial Ombudsman Service
  • solicitor in private practice

Avril O'Meara, ombudsman

appointed June 2014

career history

  • senior adjudicator, Office of Fair Trading
  • lawyer, Office of Fair Trading
  • lawyer, CMS Cameron McKenna

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Helene Pantelli, ombudsman

appointed July 2013

career history

  • associate solicitor, Travers Smith LLP
  • associate solicitor, Freshfields Bruckhaus Deringer LLP
  • trainee solicitor, Freshfields Bruckhaus Deringer LLP

James Park, ombudsman

appointed July 2012

career history

  • senior investigator, Local Government Ombudsman
  • assistant policy officer, Association of Police Authorities
  • policy researcher, National Audit Office

Jeff Parrington, ombudsman

appointed June 2011

career history

  • adjudicator, Financial Ombudsman Service
  • customer relations manager, Barclays Bank plc
  • customer relations manager, Woolwich plc

Sharon Parr, ombudsman

appointed January 2014

career history

  • solicitor, Addleshaw Goddard LLP
  • director, Global Product Development, British Council
  • director, Business Relations; Campaign Director (China), British Council

Kim Parsons, ombudsman

appointed July 2011

career history

  • solicitor with Addleshaw Goddard LLP
  • solicitor at the Department for Work and Pensions, the Pensions Regulator and the Occupational Pensions Regulatory Authority

Nimish Patel, ombudsman

appointed March 2012

career history

  • adjudicator at the Financial Ombudsman Service
  • legal caseworker at UnumProvident
  • business systems & quality manager at Pro-chem Europe Ltd

John Pattinson, ombudsman

appointed November 2012

career history

  • quality assurance manager, Barclays Wealth and Investment Management
  • team manager, Financial Ombudsman Service
  • adjudicator, Financial Ombudsman Service

Athena Pavlou, ombudsman

appointed September 2012

career history

  • senior legal counsel, Financial Ombudsman Service
  • adjudicator, Insurance Ombudsman Bureau
  • consumer lawyer, Consumers' Association

Emma Peters, ombudsman

appointed November 2013

career history

  • associate director, HSBC Bank plc
  • associate director, Lloyds Banking Group
  • executive assistant, Lloyds Banking Group

Michelle Peters, ombudsman

appointed March 2010

career history

  • business consultant
  • chair, tribunals for PhonepayPlus
  • adjudicator, Direct Marketing Commission

Sue Peters, ombudsman

appointed April 2012

career history

  • managing director investments, Social Investment Business
  • director - Culture Finance NW
  • business strategist -  North West Development Agency

David Poley, ombudsman

appointed May 2012

career history

  • chief executive, The Portman Group
  • head of investigations, Advertising Standards Authority
  • market research executive, Technical and Medical Studies Ltd

Nigel Pope, ombudsman

appointed January 2008

career history

  • adjudicator, Financial Ombudsman Service
  • compliance functions within the stockbroking sector

Louise Povey, ombudsman

appointed July 2011

career history

  • adjudicator for Phonepayplus
  • administering appeals for Cambridgeshire County Council
  • roles with the Nursing and Midwifery Council, the General Medical Council and the Legal Services Commission

Simon Pugh, ombudsman

appointed October 2013

career history

  • head of legal services, Shelter
  • solicitor, Wilson Solicitors LLP
  • practice manager, Wilson Solicitors LLP

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John Quinlan, ombudsman

appointed August 2012

career history

  • HR training Manager, Financial Ombudsman Service
  • relationship manager, Financial Ombudsman Service
  • systems manager, J W Sleath

Sandra Quinn, ombudsman

appointed October 2013

career history

  • director of communications, Payments Council
  • head of european policy, APACS
  • chief executive's department, Wiltshire County Council

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Michael Ranaghan, ombudsman

appointed July 2010

  • senior public prosecutor, Public Prosecution Service
  • legal chairman, Northern Ireland Pension Appeal Tribunal
  • legal assistant, Director of Public Prosecutions
    Investigating Officer, Office of the Police Ombudsman for Northern Ireland

Simon Rawle, ombudsman

appointed July 2010

career history

  • qualified solicitor and town planner
  • senior housing & planning inspector, Planning Inspectorate
  • chief town planner, Pacific Bechtel Corporation

Roslyn Rawson, ombudsman

appointed July 2011

career history

  • senior consumer credit lawyer at Santander Cards
  • solicitor at Prudential and Egg

Paul Reilly, ombudsman

appointed April 2013

career history

  • vice president, head of income and taxation Group, the Bank of New York Mellon Corp
  • head of service incident team, Barclays Bank PLC
  • business planning manager, Barclays Bank PLC

Mark Richardson, ombudsman

appointed February 2012

career history

  • head of enforcement services at Thanet District Council
  • manager at Canterbury City Council

Stefan Riedel, ombudsman

appointed October 2013

career history

  • lead adjudicator, Financial Ombudsman Service
  • adjudicator, Financial Ombudsman Service
  • branch manager, Royal Bank of Scotland

Philip Roberts, ombudsman

appointed April 2000

career history

  • ombudsman/senior legal officer, Personal Investment Authority Ombudsman Bureau
  • senior legal officer, Office of the Building Societies Ombudsman
  • solicitor, private practice

Fiona Robinson, ombudsman

appointed October 2010

career history

  • consumer advice officer, Trading Standards, Middlesborough Council
  • licensing support, Gateshead Council
  • customer services, Npower

Malcolm Rogers, ombudsman

appointed February 2010

career history

  • director of credit and risk, Alliance & Leicester plc
  • director of credit training, Standard & Poor’s
  • head of credit & fraud (retail), HBOS/Halifax plc

Ken Rose, ombudsman

appointed May 2010

career history

  • adjudicator, Financial Ombudsman Service
  • mortgage underwriter, Bristol & West
  • underwriter, Auto Credit Trust

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Douglas Sayers, ombudsman

appointed June 2011

career history

  • quality auditor, Financial Ombudsman Service
  • adjudicator, Financial Ombudsman Service

Mark Sceeny, ombudsman

appointed July 2002

career history

  • casework manager, Financial Ombudsman Service
  • adjudicator, Insurance Ombudsman Bureau
  • barrister, private practice

Nicole Shinnick, ombudsman

appointed December 2010

career history

  • strategy manager, Ofcom
  • lawyer, BT
  • policy adviser, Department of Justice, Melbourne

Robert Short, ombudsman

appointed November 2003

career history

  • assistant casework manager, Financial Ombudsman Service
  • underwriting team leader, Independent Insurance
  • customer liaison, Eagle Star

Nicola Sisk, ombudsman

appointed March 2012

career history

  • legal practice inspector for the Council for Licensed Conveyancers

  • regional manager of the practice standards unit at the Solicitors Regulation Authority
  • account manager at the Legal Services Commission
  • solicitor at Rudlings and Wakelam and Taylor Vinter

Tony Stafford, ombudsman

appointed March 2014

career history

  • head of policy, party and election finance directorate, the Electoral Commission
  • deputy director, employment dispute resolution review, Department for Business, Enterprise and Regulatory Reform
  • deputy director / assistant director, Department of Trade and Industry

Lesley Stead, ombudsman

appointed May 2010

career history

  • senior investigator, Pensions Ombudsman
  • principal legal officer, Office of the Building Societies Ombudsman
  • assistant area director, Legal Aid

Kirsten Smart, ombudsman

appointed November 2013

career history

  • policy adviser, Financial Conduct Authority
  • consumer consultant, Aviva (secondment) 
  • roles in consumer communications and supervision, Financial Services Authority

Ruth Stevenson, ombudsman

appointed November 2012

career history

  • partner, Clifford Chance Solicitors

  • solicitor, Private Practice

Caroline Stirling, ombudsman

appointed March 2010

career history

  • solicitor, Eversheds
  • solicitor, mfg Solicitors

Jo Storey, ombudsman

appointed September 2013

career history

  • legal services consultant and litigator, Peninsula Business Services
  • employment law caseworker, Equality and Human Rights Commission
  • employment law caseworker, Stanley De Leon Solicitors

Suzannah Stuart, ombudsman

appointed February 2010

career history

  • manager of retail policy and retail themes, the Financial Services Authority
  • marketing manager, Abbey National

Michael Stubbs, ombudsman

appointed March 2012

career history

  • a casework adviser at the Financial Ombudsman Service
  • an analyst at ISI Asset Management
  • an investment analyst at Capital House Investment Management

John Swain, ombudsman

appointed October 2010

career history

  • team manager, Financial Ombudsman Service
  • team leader, National Provident Institution

Charles Sweet, ombudsman

appointed September 2012

career history

  • solicitor, Legal Services Commission
  • solicitor, The Treasury Solicitor
  • solicitor and litigation partner, Beachcroft Wansbroughs (now Beachcroft LLP)

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Keith Taylor, ombudsman

appointed February 2012

career history

  • solicitor at Rowley Ashworth Thompsons

  • an accredited civil and commercial mediator

Niall Taylor, ombudsman

appointed March 2012

career history

  • casework adviser at the Financial Ombudsman Service

  • branch manager at Alliance & Leicester plc

Steve Thomas, ombudsman

appointed October 2012

career history

  • head of casework teams, Financial Ombudsman Service
  • casework operations manager, Financial Ombudsman Service
  • adjudicator, Financial Ombudsman Service
  • independent financial advisor, Woolwich Independent Financial Advisory Service Ltd

 

John Thornton, ombudsman

appointed November 2012

career history

  • consultant, Christie's Financial Services
  • CEO Commercial Insurance, Aon UK
  • managing director of UK Corporate banking, Royal Bank of Scotland Group

Christopher Tilson, ombudsman

appointed April 2000

career history

  • ombudsman, Personal Investment Authority Ombudsman Bureau
  • senior executive, Insurance Ombudsman Bureau
  • compliance officer, Pinnacle Insurance

Jagdeep Tiwana, ombudsman

appointed July 2013

career history

  • partner, Bond Pearce LLP
  • senior Associate, Berwin Leighton Paisner LLP
  • lawyer, Financial Services Authority

Lennox Towers, ombudsman

appointed February 2010

career history

  • consultant, Addleshaw Goddard LLP
  • partner, Addleshaw Booth & Co
  • Notary Public

Steve Townsley, ombudsman

appointed July 2012

career history

  • director of service design, The Shaw Trust
  • director of quality and audit, Action for Employment
  • lead inspector, Ofsted

Venetia Trayhurn, ombudsman

appointed September 2013

career history

  • senior pensions lawyer, Lloyds Banking Group
  • senior associate (lawyer), CMS Cameron McKenna LLP
  • investigator, Pensions Ombudsman's Office (secondment)

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Raj Varadarajan, ombudsman

appointed May 2010

career history

  • adjudicator and casework adviser, Financial Ombudsman Service
  • technical adviser, Canada Life
  • accountant, Life Insurance Corporation of India

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Susan Webb, ombudsman

appointed July 2013

career history

  • adjudicator, Solicitors Regulation Authority
  • manager, Client Relations Office, The Law Society
  • manager, Solicitors Practice Unit, Office for the Supervision of Solicitors
  • solicitor, private practice

Katherine Wells, ombudsman

appointed June 2011

career history

  • casework manager, Financial Ombudsman Service
  • case review adjudicator, Financial Ombudsman Service
  • banking adviser, Abbey National plc (now Santander)

Karen Wharton, ombudsman

appointed February 2010

career history

  • finance and investigative accounting consultant
  • business banking manager, Midland Bank plc (now HSBC)

John Wightman, ombudsman

appointed January 2013

career history

  • head of fundraising, Vitalise
  • head of development, Crimestoppers
  • head of marketing, Ramblers

Amanda Williams, ombudsman

appointed April 2012

career history

  • senior researcher, 63336 Ltd
  • strategic analyst, Concert Communications
  • senior financial analyst, British Telecom

Anna Wilshaw, ombudsman

appointed January 2014

career history

  • barrister, 4 Breams Buildings
  • legal representative, Beswicks Solicitors

John Withington, ombudsman

appointed July 2013

career history

  • director of authorisation, Solicitor's Regulation Authority
  • project manager, National Offender Management Service
  • regional director West Midlands, Legal Services Commission

Lindsey Woloski, ombudsman

appointed January 2009

career history

  • legal counsel, Financial Ombudsman Service
  • assistant casework manager, Financial Ombudsman Service
  • barrister, private practice

Catherine Wolthuizen, ombudsman

appointed April 2012

career history

  • policy team leader, Money Advice Service
  • chief executive, Public Concern at Work
  • chief executive, Fair Trials International
  • chief executive, Consumer Law Centre

Elspeth Wood, ombudsman

appointed June 2011

career history

  • senior case manager, Cooperation and Competition Panel
  • lawyer, Freshfields

Chloe Wooles, ombudsman

appointed June 2011

career history

  • technical writer, Financial Ombudsman Service
  • adjudicator, Financial Ombudsman Service
  • financial adviser, Britannia Building Society

Nicola Woolf, ombudsman

appointed October 2013

career history

  • partner, Corren Troen Solicitors
  • assistant solicitor, Jennifer Israel
  • assistant solicitor, Alan Ross and Partners

Christian Wood, ombudsman

appointed January 2014

career history

  • head of strategy, Aviva UK
  • strategy development consultant, Nationwide Building Society
  • analyst, HSBC Actuaries and Consultants

Nicola Wood, ombudsman

appointed January 2014

career history

  • member of the Professional Standards Board of the Chartered Insurance Institute
  • chair of the impartiality committee of the Chartered Insurance Institute
  • solicitor, private practice

Rebecca Wood, ombudsman

appointed January 2014

career history

  • barrister, Nursing and Midwifery Council
  • barrister, 4 Breams Buildings
  • senior crown prosecutor, Crown Prosecution Service

Claire Woollerson, ombudsman

appointed October 2010

career history

  • general counsel, Financial Ombudsman Service
  • caseworker, Personal Investment Authority Ombudsman Bureau
  • solicitor, private practice

Kevin Wright, ombudsman

appointed February 2013

career history

  • lead adjudicator, Financial Ombudsman Service
  • team manager, Financial Ombudsman Service
  • adjudicator, Financial Ombudsman Service

Lisa Wright, ombudsman

appointed April 2014

career history

  • credit lawyer, The Office of Fair Trading
  • barrister, 4 King’s Bench Walk
  • pupil, Lamb Chambers

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Roger Yeomans, ombudsman

appointed April 2000

career history

  • ombudsman/head of legal services, Office of the Building Societies Ombudsman
  • corporate lawyer, Alliance & Leicester Building Society
  • solicitor, private practice

Matthew Young, ombudsman

appointed November 2013

career history

  • deputy director/head of assessment and accountability division, Department for Education
  • joint head of academies delivery unit, Department for Children, Schools and Families
  • team leader positions at the Department for Education and Skills and the Department for Constitutional Affairs