The power to settle financial complaints.
The power to settle financial complaints.
21 November 2003
The latest updated edition of the Financial Ombudsman's guide for advice-workers [PDF version, opens in new window] is now available on-line.
The guide is primarily intended for people working in financial services who regularly deal with complaints - for example, customer services and compliance staff. The guide covers:
Printed versions of the new guide will be available shortly.
