ombudsman news

latest issue

ombudsman news - issue 99

17 January 2012

includes:

• recent disputes involving debt;
• complaints about personal accident insurance;
• a snapshot of the ombudsman’s complaint figures for the third quarter of the 2011/2012 financial year; and
• Natalie Ceeney, chief ombudsman, on proposed new arrangements for charging financial businesses case fees.
  

[issue 99 - PDF version opens in new window]

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about ombudsman news

ombudsman news is our regular newsletter for people interested in financial complaints – and how to settle or prevent them. It provides news, recent case studies and feedback from the ombudsman service.

It gives general information on the position at the date of publication. It is not a definitive statement of the law, our approach or our procedure. The illustrative case studies are based broadly on real-life cases, but are not precedents. Individual cases are decided on their own facts.

For more information about the ombudsman approach, please contact our technical advice desk on 020 7964 1400.